Evernote: Please Don't Fall Into the Brand Extension Trap
As a marketer at a start up in the Valley who also happens to be a mom with two little kids, I live and die by Evernote. It's an amazing tool that I can carry around wherever I go to keep track of everything - from my piles of to-dos at work to my daughter's summer camp schedule and everything in between. Of all the mobile apps I got on my iPhone, Evernote is my favorite. I. Love. It.
Evernote started as a general purpose notetaking tool that's amazingly powerful. It’s there whenever you need it. When I checked out the company website recently, I just realized they’ve been attempting to expand its user adoption with new apps like Evernote Food, Evernote Hello, Evernote Clearly and probably a dozen more down the line. This is a pretty common approach that companies take. After all, startups are all about scaling growth rapid and vertical product expansion seems to be the obvious way to do it. Gilt has done it. Many others have done it.
The only problem is that it’s a fine line to walk between brand extension versus brand confusion. The question one should ask before making any decision on product line expansion is: what is the ONE thing that your brand stands for? Another way to think about it is: what is THE problem your brand tries to solve? It’s that simple and it’s that hard. To me, Evernote is about productivity. It is my right hand, my second brain. It remembers things better than I do so I can be better at what I do.
While I absolutely expect (and want) Evernote to roll out more useful apps to make my life easier, the last thing I want from them is another thing that smells social networking. So when I found out recently that Evernote now has Evernote Food – which essentially claims to archive your food experience with your friends, I was in shock. Taking on lifestyle and social networking when your brand is so rooted in productivity is like taking your high horse power Ferrari off the race track. Instead of heading straight to the destination, you’re taking a detour to do sightseeing. You’ll be lucky if your car isn’t crashed into pieces.
It’s tempting to extend your product line when your brand is going strong. It’s been done gazillion times in the CPG industry and many big tech companies have done it. Look at Google, right? But when you see the fact that Google Plus isn’t making a dent against Facebook despite spending tens of millions of dollars and running billions of ads, it’s clear that Google too has fallen into the trap of over-extending its brand. Google is smart and efficient. Google Search, Gmail, Apps, Maps and Analytics fit into that category. Google Plus doesn’t.
Consumers are really straightforward. They only see you in one bucket. So Evernote, please don’t try to be someone else. I love you just the way you are.



